SaveMore.com: BBB Warns Of Complaints (Article)

Click to View Disclosure Statement

I’ve known for a month or so that there have been problems with SaveMore orders.  I, myself, am not immune.  I haven’t received a helicopter, CVS gift card, jewelry from accessories direct, and hmmm, something else.  At any rate, contacting SaveMore has been unsuccessful for me, as it has been for many of you.

Until now, I’ve taken a watch-and-wait approach, as they were initially a company with which many of you had a favorable experience.  Now, I’d like to share an article from the Dallas Better Business Bureau about the business practices of SaveMore.  You may use your own judgement based upon your own experiences with them.   As for me, I have not posted any of their deals in quite some time and will not be posting any in the immediate future.

You may visit the Dallas BBB and view the original article HERE.

BBB Warns Daily Deal Shoppers about Complaints on SaveMore.com

12/20/2011

Dallas, TX, December 20, 2011 – Daily deal sites, with cut-rate prices on a variety of offers, are a strong draw for Internet shoppers. But a bargain price is no deal if the product isn’t delivered. The Better Business Bureau (BBB) warns shoppers who are going online to shop for last minute gifts and gift cards that SaveMore.com in Dallas, TX, has been the subject of 227 complaints in the last few months from customers across the country. Complaints concern non-receipt of vouchers; non-delivery of products such as cell phone covers, water bottles, and watches; and gift card vouchers that don’t work. Product orders are fulfilled by sites including GadgetGear.tv, ElectronicSkins.net, Reusable Bags.tv, TheVaseStore.net, SlapGear.net, and others.Customers also complain that calls and emails aren’t returned, and at times the line appeared to be disconnected. Customers report that posts about their problems on SaveMore.com’s Facebook page are removed and a block is placed on future posts.

Due to the complaint record, SaveMore.com has a BBB rating of F, the lowest rating on a scale from A+ to F. Of the 222 complaints on the business, 89 are closed, with most of those resolved and 7 unresolved. The other 138 complaints – all filed since mid-November – are awaiting an answer by the business or confirmation from the customer on a resolution.

“Although SaveMore.com answers complaints with assurances that problems have been addressed and makes credits and refunds, the complaints continue,” said Jeannette Kopko, spokesperson for the BBB serving Dallas and Northeast Texas. “Customers expect that businesses should not only address individual complaints, but also look into and correct the causes of complaints.”

In mid-December a woman in Grapevine, TX, complained that she didn’t receive jewelry purchased as a Christmas gift: “I have placed 10+ calls a day and left voicemails with every phone call … To this day I have not received a return call nor a return email … they have a Facebook page so began posting requests for information on my order. I subsequently was noticing that my posts were being deleted from their FB pages without providing any information about my order … I am counting on this merchandise for Xmas presents and need to ship them to Canada in time for Xmas. 5 weeks should have been plenty of time to have the merchandise shipped to me.”

Another complaint from a woman in Middletown, PA, says the vouchers she received didn’t work. “SaveMore.com offered a deal where you get a $25 JCPENNEY card along with $50 Restaurant.com card for a total of $25.  The voucher for the offer did not work at either company.  JC Penney knew nothing of the offer and the voucher didn’t work at the restaurant.com site.  I purchased with my credit card and I’m currently disputing the charge.”

Some complaints on SaveMore.com are concerning poor quality of products. A woman in Westminster, CA, complained about a teeth whitening kit: “What I finally received in the mail is TOTALLY UNACCEPTABLE:  teeny tube, unwrapped (lacking any packaging whatsoever), in opened-condition (!). It’s not a ‘Kit’, it’s not hygienic, it’s not even labelled with anything …”

BBB accepts customer complaints and sends complaints to the business for a reply. Then BBB checks with the customer to see if the matter is resolved. Complaints are closed as resolved, unresolved, or unanswered. Information on complaints closed during the last 36 months, the BBB’s standard reporting period, is included in BBB Business Reviews. BBB processes complaints on both BBB Accredited Businesses and non-accredited businesses.

BBB offers these tips for shopping online:

Trust your instincts – Don’t hesitate to pass up a deal that’s too good to be true — it could cost you dearly in the end.

Use trustworthy Web sites – Check out businesses atwww.bbb.org. If there’s a BBB Accredited Business seal on the seller’s website, click on it to verify.

Pay with a credit card – Under federal law you can dispute the charges if you don’t receive the item, or there are unauthorized charges on your credit card.

Keep documentation of your order – Print the final confirmation page or email confirmation, and keep for future reference and as a record of the purchase.

Check your credit card statements often – Don’t wait for paper statements; either call credit card companies or check online regularly.

Know your rights – Federal law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren’t shipped on time, the shopper can cancel and demand a refund. There is no general three-day cancellation right, but consumers do have the right to reject merchandise if it’s defective or was misrepresented. Otherwise, it’s the company’s policies that determine if the shopper can cancel the purchase and receive a refund or credit.

Seasonal Spotlight: Homemade Gingerbread Playdough, Hot Cocoa Truffle Balls, Snowflake Crayons & An Inexpensive Decoration!

Click to View Disclosure Statement


I am not discouraged because every wrong attempt discarded is another step forward.
Thomas Alva Edison

Eight years ago, I ran out of excuses.

“I’m just not crafty.”

“I’ve never been good at that sort of thing.”

“I can’t even boil water without burning it.”

I grew up with the craftiest mother.  As a matter of fact, at 79, she enjoys painting bird houses and Martha-esque gift wrapping – among many other things.  Me?  Well, as many of you know, the apple fell far, far from the tree – a concept I call “Book Smart, Not Life Smart.”    I cannot look at a toilet paper roll and see Christmas ornaments.  Nope.  I see something that should be recycled.  That’s about it.  Well, that, and a quick mental rehash of the cost per roll or something like that.  Oh yes, I am my father’s daughter.

Since I swear I can feel my brain shrinking (thanks to Dora and her cronies), I try to attempt new things OFTEN.   Well, there are two reasons really – my sci-fi brain and my mini-me.  My son, who is so quick tempered, benefits (or so I tell myself) quite a bit by watching my reaction when things don’t work out as planned.   Well, it’s either that or he has concluded I’m an idiot…probably the latter.   Believe me, my lofty ideas often don’t translate well, but the only time it’s a problem is when it involves dinner.  Hungry children do not like dinner experiments….like Italian Meatloaf.  Blech.  Snowflake Crayons?  That’s a B-I-G inedible win in our house!

For the last few weeks, I’ve wanted to share a few experiments that have turned out well for us, but haven’t had the time.    These are great last minute gifts you can throw together quickly and give to your friends and family.  A couple are perfect for the kids and super cheap to make.  To round it all out, I’ve thrown in an easy decoration.  After all, sometimes the most beautiful things are also the most simple.

And here they are…


Snowflake Crayons

I have a couple of silicone molds that I picked up in the dollar bin at Target a few years ago.  Since then, I’ve seen them all over the place.  You don’t have to use this particular mold, but I do prefer silicone molds for this project because the crayons are easier to remove once they’re done cooling.  Also, I should note that I  don’t use this  mold for anything else because I’m certain the oils have leached into the silicone.  That may just be me, but I don’t want to find out it isn’t *just me* when my food tastes like crayons.  Eeek!

And if there’s one thing I know for certain, it’s that children = broken crayons.  My nifty, super cheap mold and that simple fact make for the perfect craft in our house.  Further, I should say that we give ours a new 64 Crayola box each year for Easter, Birthday, Christmas, and when they’re requested.   My son doesn’t like the sharpener…of course.  He feels it’s grossly inept at creating a nice tip.  Meh, he’s right.   As a result,we have lots of crayons we keep in a shoe box.  Every now and again, I sort through them and make rabbits for Easter (using pinks, pale greens and yellows) and snowflakes for Christmas with the remaining darker colors.

Personally,  I think the prettiest snowflakes contain similar colors – warm with warm and cool with cool.  For the dark blue crayon, I chose any dark blue color along with a sprinkling of purple, black and very few lighter blue colors.  I tend to group the lighter blues together and pair them with white or something like that for Easter – much like what I’ve done with the red crayon above.  The hidden snowflake is a *fall* snowflake – a tribute to all the beautiful colors of our favorite season.    You can do anything you want, of course, but I think these work best for actual coloring, as well as appearance.

Note: You’ll want to be sure that all your crayons are the same brand.  Mixing brands tends to cause an odd separation due to manufacturing differences – not good.

OK, moving on to the directions.  First,  skillfully coerce your minions into removing all the paper from THEIR crayons and break them into small pieces, so they’ll melt evenly.  Preheat your oven to 250  and make sure your silicone mold is on a baking sheet.  Again, that will help them melt evenly and avoid spillage.    I fill mine about 2/3 full or a bit better of crayon pieces.  The melting process only takes around 10-15 minutes.   If they’re not fully melted after 15 minutes, check again every few minutes until they are completely melted.

Once mine were melted, and because I’m impatient, I cooled them on the counter top for a few minutes, then popped them in the freezer.   If you’d like you can press a pretty, looped string into the melted crayons before they cool, so they can be tied to a gift package or hung on a tree as an ornament.


Truffle Hot Chocolate Balls
Another very simple gift recipe is for Truffle Hot Chocolate Balls.  These pair perfectly with the super cheap customized mugs we all ordered a month or so ago.  It takes only a few ingredients to make this homemade hot cocoa perfection- confection.  As a matter of fact, I’m getting ready to make a second batch of these and the only difference between mine and the photo above is that I used holiday cellophane and tied them off with pretty red ribbon.  If I remember, I’ll take a picture of the next batch for you to see.   I think I’ll thread a large marshmallow onto a cake pop/lollipop stick and press it down into the ball before they’re refrigerated.  Then, I’ll wrap them all individually in cellophane and tie them off with a ribbon (again) and arrange them in a mug like a bouquet.   These would also make nice Valentine’s Day gifts.  Instead of using a stick, you could pick up a set of antique teaspoons on Ebay and sink them into the balls.  That would also make a nice bouquet.  All of the instructions for these yummy truffles are available HERE at Mel’s Kitchen Cafe.


Gingerbread Playdough
And right about now, I’m so thrilled that I saved all those empty Ragu and Smuckers  jars.  I’m going to fill them up with Gingerbread Playdough, created from a recipe I found at The Sweet Adventures of Sugarbelle.  I haven’t done this one yet, but I’ll be tackling this feat tomorrow in between batches of cookies.  I can’t wait to do it!  Depending on how much time you have, optional *dry* instructions are available.  That way you can combine all of the ingredients in a jar and give them to a  friend to create this fun holiday variation for his/her own children.  I expect my little people will spend HOURS creating all sorts of goodies in the play kitchen.


Epsom Salt Luminary
And since I’m working on the match-ups, it is worth nothing that Epsom Salts are on sale at Walgreens tomorrow as part of the mid-week sale from 12/21-12/24.  The 3lb carton retails for $3.79, but they’re going to be buy one get one free.  This decoration will work nicely with my front porch scheme I’ve got going.

If you’re expecting company for Christmas (like me), you may want to get some old canning jars out and fill them with a cup or two of Epsom Salts and nest a votive candle on top  for an easy decorative statement.  You could also use these on a table interspersed with decorative evergreen sprigs and red ball ornaments.   The cost is minimal and it would look fabulous!

Crafts by Amanda gives you step-by-step instructions to create a frosted luminary using Epsom Salts as well.  Both of these options are easy, beautiful and inexpensive.

As I’m sure you can tell, I have been itching to do a post like this since Black Friday.  Now that all the online deals are behind us, I can get us back to our regularly scheduled program.    Aaaahhhh….

Try This! Free Samples! John Frieda, Kleenex, David Yurman Fragrance and a Few More!

Click to View Disclosure Statement

 

Keep your eye on the Holiday Gift Giving tab on the P&G BeautyPage  to try and get today’s freebie.  It could be available any time now and is generally given away around 12-1pm.  Of course, that can change.

Bobbi Brown Cosmetics will give you a free Party Fragrance sample or Deluxe sample today when you check in at a Bobbi Brown counter on Facebook places and show the makeup artist your phone.

John Frieda Frizz Ease Smooth Start Repairing Shampoo & Conditioner

David Yurman Fragrance 

Pizza Hut  - Free Cinnamon Sticks when you join the Hut Lovers e-newsletter.

Kleenex Cool Touch Tissues

Blockbuster  - On Christmas Day from 12PM to 10PM, Blockbuster stores will be giving away one free two pack of AA or AAA batteries.  Additional battery packs may be purchased for $0.99

Don't Make Me Nuts

Free Email Updates

Save money and your sanity. Subscribe to the
Don't Make Me Nuts email newsletter!

You'll receive the latest posts in your email inbox once per day,
completely free.